General Terms & Conditions

0. Purpose

Any acquisition implies full and unreserved acceptance of each of the general conditions stated, without prejudice to the acceptance of the specific conditions which may apply after having acquired certain products.

These general conditions may be modified without notice, therefore, it is advisable to read their content very carefully before purchasing any product offered on our site.

1. Identification

LOGA, under Law 34/2002, of July 11, of the Information Services and Electronic Commerce Company, informs you that:
• Company name: LOGA.
• Trade name: ....................
• Siret number: 82360308900017.
• Headquarters: 4 av de Romans 26000 VALENCE (FRANCE).
• It is registered in the Commercial Register of the Chamber of Commerce in Romans.

2. Communications

To be able to contact us, we leave you with the various means indicated below:
• Telephone: ..........................- Customer service.
• Contact Form - Contact section on this site.

All notices and communications between users and LOGA are considered effective for all purposes, when carried out by any means detailed above.

3. Products

The products offered, their characteristics and their prices are displayed on the screen.
LOGA reserves the right to decide at any time, the products and / or services available to customers. In this way, LOGA can at any time add new products or new offers and / or services to those already presented. LOGA also reserves the right to withdraw or no longer offer any product offered at any time without notice.

The offers presented on  are valid while stocks last. LOGA reserves the right to modify the assortment of products according to the constraints imposed by its suppliers. Non-contractual photo.

4. Availability and Replacements


LOGA claims to guarantee the availability of all its products displayed on . However, in the event that the desired product is no longer available, the customer will be informed of the situation within 24 hours of placing the order. In the same way that, in the case where the product is no longer in stock at the time of purchase, the customer will have the possibility to RESERVE the product in question, in order to be delivered as soon as it is available.

If the product is not available, and the customer has been informed, LOGA may provide a similar product without price increase to the customer, which he can accept or refuse by exercising his right of withdrawal and termination of the contract.

In the event of total or partial unavailability of the order, it will be blocked automatically and dispatched as soon as ALL the products of the order are available. In the event that the replacement of the product offered is refused by the customer, the refund will be made within 15 working days.

5. Purchasing and Engagement Process

To place any order on , the client must be of  legal age.
It is also advisable that the customer prints and / or keeps a copy in a safe place, of the conditions of sale when ordering, as well as the proof of receipt sent by LOGA via e-mail.


Upon receipt of your order, you will have your purchase invoice.

To this end, the customer agrees to receive this invoice in electronic format. Invoices will be found in the ORDER HISTORY section of the customer's user account.

6. Delivery


The order will be delivered to the address indicated by the customer at the time of purchase according to the method chosen.

Delivery failure for "Address incomplete or incorrect or absent".
LOGA cannot be held responsible for any delivery failure due to an address declared as incomplete by the carrier. In the event of a return of a package marked "incomplete address" or declared NPAI (does not live at the address indicated) by the transport company, we will issue a credit for the customer's order upon his return to our premises .

-Check that you have communicated your exact and complete contact details to the sender.

-Check that your name appears on your mailbox and / or doorbell and / or intercom.

-Check that the period of 10/15 consecutive days to collect your package from the postal contact point or collection point is not exceeded.

-Check that the sender is not the source of this return.

The credit will be reduced by the amount of delivery costs incurred by LOGA including during operations "Free shipping" since our company pays in all cases the amount of delivery to the carrier.

In the event that the package is returned for a reason attributable to you (unclaimed package, incorrect / incomplete address, etc.), you will have to pay new delivery costs before any re-shipment of the package.

In the event of delay due to any event (inclement weather, accidents, etc.) which does not allow the normal delivery of products, LOGA cannot be held responsible for delays in delivery.

Our deliveries are all made at "no door" that is to say they are made at the bottom of your building or in front of the gate. You must therefore make your arrangements in order to receive your package and transport it by your own means. The same goes for product assembly.

ATTENTION: When you detect the NON reception of a product, or the reception of a product different from what you ordered where it is not in conformity with what appears on the site, the customer will have a  delay of 48 hours  since receipt to notify the incidence.


1. Orders will be delivered to the person and address indicated on the order:

The transport companies with which we work are:
The delivery time is between 1-3 days.
Saturdays, Sundays and public holidays there will be no sending or delivery.

7. Prices, Taxes and Fees

The prices of the products displayed on  will be indicated in Euros unless otherwise indicated as well as guaranteed during the period of validity of the same, except typographical error and whatever the destination of the order.


The final prices of all products, (and if applicable, the final price per unit of measure, when they are mandatory) with their characteristics, offers, discounts, etc. appearing in each of the articles which appear on the catalog of .
• All products include VAT (Unless you have an Intra-Community VAT number)
• The VAT rate is 20%.
• Shipping costs: Shipping costs are the responsibility of the end customer for customers.

• Additional costs: Orders with Cash on Delivery (cash on delivery), the customer will assume the corresponding commission costs. When the customer makes a purchase with the Paypal payment system, the customer will assume the corresponding commission indicated by them. Return costs: depending on the type of product return, the shipping or return costs (pick-up) may be € 19.95 depending on the dimensional weight. If an order is canceled before shipment, no cost will be assumed by the customer.

Product prices are subject to change at any time. In this case, the price applied will be in force on the date of the order. In any case, the final cost will be communicated to the customer in the electronic purchase process before he formalizes his acceptance.

8. Payment terms

We offer the following payment methods:

at. By Credit or Debit Card

You can make the payment immediately through our bank's secure SSL payment gateway. In case of cancellation or return of the order, the amount will be refunded on the same payment card. Both personal and banking data will be protected thanks to all the security measures established by the Organic Data Protection Law 15/1999 and its Development Regulation in complete confidentiality.

3D Secure technology guarantees the highest security in transactions, by verifying the authorization of the card holder thanks to the Verified by VISA and MasterCard SecureCode systems. The client will be redirected to the  website from his bank, which will ask him for additional security information. Once the information has been verified, you will be automatically redirected to our  website  for confirmation of payment.

b. Wire Transfer

By cash payment or by bank transfer to the LOGA bank account belonging to LOGA. On the account number indicated during the confirmation of the order It will be necessary to clearly mention the name of the customer as well as the order number. Any order using this method of payment, which is not paid within 7 days after confirmation thereof, will be canceled automatically.

vs. PayPal

Payment for the order will be authorized by Paypal, however money will not be withdrawn as long as PayPal verifies that everything is correct. For this, it will be essential to have a PayPal account.

When the customer makes a purchase with the Paypal payment system, this service will have an additional 3.5% + € 0.35 of the total amount of the order, determined by Paypal as management fees.

9. Returns and Cancellation Policy

Our policy, in accordance with the regulations in force, indicates that both the consumer and the user have a period of 14 working days to exercise their right of withdrawal without having to justify their decision and without incurring other costs (at the exception, if any, of return costs) than those provided for in article 107.2 and 108 of RD1 / 2007, of November 16 by which the text with reference to the General Law for the Defense of Consumers and Users is approved.


The customer has a period of 14 working days from the receipt of the good or product requested, to inform LOGA about its decision to withdraw from the contract.

The withdrawal implies that LOGA will reimburse the amount already paid by the customer within a maximum of 14 working days, following the same procedure chosen by the customer for its payment.

During this period, the consumer will communicate to the company his decision to withdraw from the contract, by filling in the form at the end of this document to send it to the LOGA e-mail address.

LOGA will communicate to the consumer on a durable medium an acknowledgment of receipt of the withdrawal. To return a product, it is essential that it is in perfect condition and that it is returned in its original packaging, with all its accessories and without having been used. Once received their request, we will contact the customer to give them the details of the refund.

The customer will bear the costs of returning the goods.


LOGA will not exchange or reimburse any product handled or misuse of the customer, breakage, etc .; any warranty will be lost. In the event of defective products, the shipping costs will be borne by LOGA. In other cases, they will be borne by the client; and which correspond to the initial shipping costs + 20%. If the cancellation of the order is communicated before sending it, the customer will be absolved of all costs. In case of replacement of a product, it may not necessarily be the same as the previous one but in all cases it will be an improved version or similar. If the product is in good condition, but the packaging (box, plastic or packaging) is not in good condition, no refund will be made and vice versa.

10. Guarantee

The products acquired through  benefit from a warranty period of 2 years from the date of receipt, which covers possible manufacturing faults in the product, as well as any other failure produced during this period.

The user must inform LOGA of the lack of conformity within two months after becoming aware of it.

The buyer has 1 year warranty from the date of purchase indicated on the invoice. Depending on the conditions of use and the products, we may study an extended warranty or offer a personalized warranty. LOGA will not be responsible for damage caused by an unprofessional installation, by products modified or handled by the customer or any other person not authorized by the manufacturer, by misuse, handling and / or short circuits as well as any another sign of abuse. The product to be repaired or replaced must always correspond to that sent by LOGA, accompanied by the delivery note and / or the invoice. In case of repair of a product, the customer can manage this repair directly, process it and make the shipment. To this end, please contact LOGA and request the necessary instructions and authorization from RMA. It is very important that all product returns are perfectly made, packaged and protected without labels on the original packaging and protections. If the product arrives at LOGA premises with damage due to insufficient packaging or protection, the repair may not be covered by the warranty. If you do not have the original packaging, you must use a resistant package of sufficient size to allow the insertion of the corresponding products. It is recommended that the customer uses protective material in sufficient quantity (bubble wrap, foam, etc.) to avoid any movement of the product inside the package and thus avoid breakage.

Consumable products, deficiencies caused by negligence, improper use or handling, connection to the electrical network other than that indicated, incorrect installation or any defect related to an external cause are excluded from the guarantees.

On products of a lasting nature, the consumer will be entitled to technical service as well as to the stock of spare parts for at least 5 years from the date on which the manufacture of the product has ended, without the price of these being able to increase after the have applied in repairs.
For the steps to follow in the event of problems or failures on a product, please contact:

• LOGA Customer Service at the following number: .....................

To avoid problems with the installation or management of purchased products, make sure you have followed the installation and operating instructions in the user manual.

If the acquired product still does not function properly, you must immediately contact the Customer Service as well as the Technical Service of the manufacturer, or if necessary, of the representative or the distributor.

Usually the technical services will require the following data:

• Bill number.
• Identification of the model.
• Serial number.


The warranty does not cover damage caused by external factors such as a rise or fall in voltage, abnormal use of the product, or fire, water, electrical storm, accidental fall or incorrect use by individuals or companies not authorized by LOGA. Likewise, the warranty does not cover wear or improper use of the hours, or damage caused by incorrect handling or by storage of the product, before or during use. 
Are not covered by the warranty, natural loss of brightness or degradation thereof. LOGA reserves the right to study, each returned product, by independent specialists, leaving the free choice of warranty exemption if it is proven, by the competent authorities that the rupture was caused by the customer, as well as partial rupture of the product, to benefit from the guarantee and benefit from a replacement or refund of the product; In these cases, the costs of the expert are borne by the client. 
LOGA is not obliged to compensate the user or third parties for the consequences of using the product, whether direct or indirect damage, accidents suffered by people, damage to property outside the product. , loss of profit or profit.

11. Liability and Disclaimer

The consumer and the user have the right to repair the product, to replace it, to reduce the price or to terminate the contract, in accordance with what is indicated in Chapter II Tit. IV Book II of the General Law for the Defense of Consumers and Users.
If the product does not correspond to the order, the consumer can choose between repairing or replacing the product, the two options will be free for the customer, which will be carried out within a reasonable time depending on the nature of the products and the purpose for which they were intended for.

If once the repair and delivery of the product have been completed, it still does not comply with the contract, the consumer may demand a replacement, a reduction in price or the termination of the contract.

LOGA may interrupt, withdraw or partially or totally cancel products which are not under contract at any time and without notice. This provision has no effect for products which are reserved for registered users or which are subject to and subject to specific conditions.

12. Customer Service and Complaints

To file a complaint or complaint with LOGA the customer must contact the customer service either by telephone at ................... or by sending a message to the service to customers - Contact on site.

According to the online dispute resolution for the consumer EU and in accordance with art. 14.1 of Regulation (EU) 524/2013, we inform you that the European Commission provides all consumers with a platform for online dispute resolution available at the following link: / odr / .



13. Applicable legislation

The parties submit, at their option, to resolve conflicts and by waiving any other jurisdiction, the courts of your domicile. The language used will be French.