Contrary to popular belief, after-sales service requests are processed more quickly by email than by telephone. We therefore give priority to requests made via your logamobilier.com customer area.
In fact, as a Logamobilier.com customer, you have a menu dedicated to after-sales service in your customer area. If necessary, you can log in to your space, and file a complaint ticket online with a few clicks. The electronic complaint system gives you a real-time view of the processing of your request, and guarantees the right level of understanding of your request.
A delivery man is always in a hurry. On arrival, do not neglect the careful inspection of your package.
In the presence of the delivery person, because he has a delivery slip on which you can report any packaging defects.
Logamobilier.com launches the compensation procedures so that you obtain compensation: replacement, financial compensation, commercial gesture....
Case n ° 1: Slightly damaged product, missing parts ...
YOU KEEP THE PACKAGE
all observed defects, missing or damaged products.
of the defects noted and CONTACT THE SERVICE
Case n°2 : Completely unusable product
YOU REFUSE THE PACKAGE
if one of the major parts of the product is broken, or if the product does not correspond to the one ordered.
As soon as possible,
These precautions greatly facilitate the smooth running of a service request, guaranteeing your good faith and allowing us all to gain speed regarding their resolution.
In the event that you have not checked your package at the time of delivery, we will do our best to respond to you and provide you with a satisfactory solution. However, we will not be able to exchange the product completely
Our advisers are permanently connected to the mailbox and respond to your requests by email AS A PRIORITY.
MANAGING THE PROJECT
The email history being recorded, we easily take note of all our exchanges and the resolution of after-sales service is facilitated.
Our advisers answer your calls when they are available, after providing solutions to several customers by email.
MANAGING THE PROJECT
We do not record conversations, and we cannot assure you of an optimal follow-up if you contact us by telephone exclusively.
* Customer service is open Monday to Thursday, from 10 a.m. to 12 p.m. then from 2 p.m. to 5 p.m. and Friday from 10 a.m. to 12 p.m
At Logamobilier.com, we guarantee our furniture for 12 months . Throughout this period, the after-sales service remains at your disposal to answer your questions.
We preferred to leave the care of transporting the furniture from our warehouse in the Paris region to your home to professionals.
We work for this with recognized companies of international stature.
Their job is to make sure that the furniture arrives to you quickly and in good condition. Unfortunately, sometimes, in transport, some furniture experiences small mishaps. In these cases, the transport company pays the compensation
A question about tracking your order? One email email@example.com