THE ASS LOGA PROVIDES CUSTOMER SERVICE FROM ORDER TO SATISFACTION

Contrary to popular belief, after-sales service requests are processed more quickly by email than by telephone. We therefore give priority to requests made via your logamobilier.com customer area.

In fact, as a Logamobilier.com customer, you have a menu dedicated to after-sales service in your customer area. If necessary, you can log in to your space, and file a complaint ticket online with a few clicks. The electronic complaint system gives you a real-time view of the processing of your request, and guarantees the right level of understanding of your request.

MY PACKAGE IS DELIVERED, GOOD REFLEXES:

  • TAKE HIS TIME

    A delivery man is always in a hurry. On arrival, do not neglect the careful inspection of your package.

  • INSPECT THE PACKAGE

    In the presence of the delivery person, because he has a delivery slip on which you can report any packaging defects.

PROBLEM WITH YOUR PRODUCT ?

Logamobilier.com launches the compensation procedures so that you obtain compensation: replacement, financial compensation, commercial gesture....

Case n ° 1: Slightly damaged product, missing parts ...
YOU KEEP THE PACKAGE

  • NOTE ON THE BORDEREAU

    all observed defects, missing or damaged products.

  • Then take photos

    of the defects noted and CONTACT THE SERVICE

Case n°2 : Completely unusable product
YOU REFUSE THE PACKAGE

  • NOTE ON THE BORDEREAU

    if one of the major parts of the product is broken, or if the product does not correspond to the one ordered.

  • As soon as possible,

    CONTACT THE SERVICE

These precautions greatly facilitate the smooth running of a service request, guaranteeing your good faith and allowing us all to gain speed regarding their resolution.

In the event that you have not checked your package at the time of delivery, we will do our best to respond to you and provide you with a satisfactory solution. However, we will not be able to exchange the product completely

THE ADVANTAGES OF A MAIL CONTACT

  • img_sav_contact-mail.png
  • AVAILABILITY

    Our advisers are permanently connected to the mailbox and respond to your requests by email AS A PRIORITY.

  • MANAGING THE PROJECT

    The email history being recorded, we easily take note of all our exchanges and the resolution of after-sales service is facilitated.

  • AVAILABILITY

    Our advisers answer your calls when they are available, after providing solutions to several customers by email.

  • MANAGING THE PROJECT

    We do not record conversations, and we cannot assure you of an optimal follow-up if you contact us by telephone exclusively.

* Customer service is open Monday to Thursday, from 10 a.m. to 12 p.m. then from 2 p.m. to 5 p.m. and Friday from 10 a.m. to 12 p.m

PRODUCT GUARANTEE

At Logamobilier.com, we guarantee our furniture for 12 months . Throughout this period, the after-sales service remains at your disposal to answer your questions.

sav@logamobilier.com

TRACKING CONTROL

We preferred to leave the care of transporting the furniture from our warehouse in the Paris region to your home to professionals.
We work for this with recognized companies of international stature.

Their job is to make sure that the furniture arrives to you quickly and in good condition. Unfortunately, sometimes, in transport, some furniture experiences small mishaps. In these cases, the transport company pays the compensation

INFO: FROM PURCHASE TO DELIVERY

fleche.pngfleche.png

WHAT IS YOUR ORDER?

A question about tracking your order? One email address

suivi@logamobilier.com