Terms of delivery

When you place an order with LOGA, the shipping costs are included in the final price. The system calculates the costs according to the delivery address and changes them automatically when you add products or change the quantities. 

If you place an order before 4:30 p.m., your order will be dispatched the same day. The delivery time is 24 hours * after dispatch of the order to receive the goods.

Delivery failure for "Address incomplete or incorrect or absent".

LOGA cannot be held responsible for any delivery failure due to an address declared as incomplete by the carrier. In the event of a return of a package marked "incomplete address" or declared NPAI (does not live at the address indicated) by the transport company, we will issue a credit for the customer's order upon his return to our premises .

-Check that you have communicated your exact and complete contact details to the sender.
-Check that your name appears on your mailbox and / or doorbell and / or intercom.
-Check that the period of 10/15 consecutive days to collect your package from the postal contact point or collection point is not exceeded.
-Check that the sender is not at the
The credit will be reduced by the amount of the delivery costs incurred by LOGA including during operations "Free shipping" since our company pays in all cases the amount of delivery to the carrier.
In the event that the package is returned for a reason attributable to you (unclaimed package, incorrect / incomplete address, etc.), you will have to pay new delivery costs before any re-shipment of the package.

In the event of delay due to any event (inclement weather, accidents, etc.) which does not allow the normal delivery of products, LOGA cannot be held responsible for delays in delivery.

You can see all the detailed costs on your basket before confirming the order, the products chosen, the shipping costs and any commissions and taxes. It is very important before clicking on “Confirm order” to confirm that everything is correct, products, quantity, finishes, etc. Shipping costs vary depending on the delivery address, weight and total volume of the products ordered.

* Opened and except certain areas where reception can be done in 72 hours. For large orders, shipping will be on a pallet and delivery will take place within 5 to 7 working days. LOGA sends to the following countries: Germany, Andorra, Austria, Belgium, Croatia, Denmark, Slovakia, Slovenia, Spain, Estonia, Finland, France, Corsica, Greece, Holland, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Norway, Poland, Portugal, United Kingdom, Czech Republic, Romania, Sweden and Switzerland. If you cannot find your country in the list above, please contact us by email for a delivery quote.

For shipments to Switzerland, Norway, Andorra and Liechtenstein, the prices will be exempt from VAT. Once the order has arrived at its destination, the customer will have to pay customs clearance and applicable taxes. 

For deliveries to individuals in the countries mentioned above, VAT is included in the price, i.e. 20% on the total of the invoice. 

There are territories in the countries mentioned above which are subject to special tax conditions. In this case, the process will be similar to that of the Canary Islands, Ceuta and Melilla. Orders will be invoiced without VAT and the customer will pay customs clearance and the corresponding taxes.

For companies carrying out their commercial activity in other countries of the European Union and which have an Intra-Community VAT number, the prices invoiced are also exempt from VAT.

Our deliveries are all made at "no door" that is to say they are made at the bottom of your building or in front of the gate. You must therefore make your arrangements in order to receive your package and transport it by your own means. The same goes for product assembly.

Make an appointment for delivery.
Delivery to two people. 
Delivery to your home, in the destination room, unpacking and recovery of the boxes. 
Option of mounting optional.

Weight and volume of products.

The higher the quantity of product, the higher the shipping costs.

It should be taken into account that the shipping costs vary according to the scope even if the delivery address is the same. For example, a table generates more shipping costs than a chair, due to the volume and weight. But also, two products of similar dimensions can generate different shipping costs because the weight can vary depending on the material used for manufacturing. 

The delivery time for each product may also vary depending on the finishes. You can check these times during the purchase process. At LOGA, we have a large stock of the majority of products which allows us to guarantee a delivery time of 1-2 days in France. 

For your peace of mind, all shipments have comprehensive insurance that protects your order up to 24 hours after delivery. With this insurance, we guarantee replacement or compensation, as the case may be, for damage arising from transport. In order to activate this insurance, it is very important to report the impact on the delivery slip.